NDIS & Aged Care Support Across All of Sydney
Supporting your independence. Respecting your choices. Helping you live life your way.
At Care Portal Australia, we believe quality care starts with understanding you, your needs, your goals, your choices, and what matters most to you.
We provide compassionate, person-centred Aged Care and NDIS support designed to help you maintain your independence, feel confident in your everyday life, and stay connected to the people and communities that matter to you.
Our dedicated and experienced team takes the time to listen, understand, and provide support that is respectful, reliable, and tailored to you.
Whether you need help with everyday activities, support at home, assistance accessing your community, or support to work towards your personal goals, Care Portal Australia is here to support you every step of the way.
Your goals. Your choices. Your care.
Let us help you live with greater independence, confidence, and connection.
Areas we service: we support NDIS participants and older people across all of Sydney, including Parramatta, Merrylands, Auburn, Blacktown, Mount Druitt, Penrith, the Hills District, Liverpool, Fairfield, Campbelltown and surrounding suburbs such as Harris Park, Westmead, Granville, Lidcombe, Guildford, Greystanes, Rooty Hill, St Marys, Ingleburn and Minto.
Not sure if we cover your area? Call us on 1300 300 606, any time. You can call us in English, Arabic or Turkish, and our support workers also speak Vietnamese, Chinese (Mandarin and Cantonese), Hindi, Urdu, Dari, Pashto, French, Italian, Serbian and Macedonian.
Please view the details below for contacting us and our operating hours. Appointments can also be booked through our website and via Calling us
Assistance with Travel and Transport
Getting you to the people and places that matter
Care Portal Australia provides safe, reliable transport support under NDIS registration group 0108 – Assistance with Travel/Transport Arrangements. We help participants get to medical appointments, therapy sessions, social outings, and community activities, with friendly, NDIS Worker Screening-checked support workers and well-maintained vehicles.
This support is typically funded under the Core Supports – Transport budget in your NDIS plan. We work with you (or your plan manager/support coordinator) to schedule transport that fits around your other supports and your goals for greater independence and community access.
What's included:
Door-to-door transport with assistance entering/exiting the vehicle
Support to attend appointments, social activities, and community events
Safe handling of mobility aids and equipment
Flexible, reliable scheduling with clear communication if anything changes
Household Tasks
Practical help to keep your home safe and comfortable
Our Household Tasks service is delivered under NDIS registration group 0120 – Household Tasks, covering the everyday domestic support that helps participants live safely and comfortably in their own home. This includes general household upkeep, bathroom and kitchen hygiene maintenance, laundry, and other domestic tasks that support your day-to-day wellbeing.
This support is generally funded through the Core Supports – Assistance with Daily Life category of your NDIS plan. It's especially valuable for participants who find physical tasks difficult due to disability, allowing more energy and time for the things that matter most to you.
What's included:
General household upkeep (bathrooms, kitchens, living areas)
Everyday living support, including meal preparation, laundry and shopping
Use of safe, appropriate products and equipment
Respectful, consistent support workers who understand your home and preferences
Flexible scheduling — weekly, fortnightly, or as needed
Innovative Community Participation
Building connection, confidence, and independence
Delivered under NDIS registration group 0116 – Innovative Community Participation, this support takes a flexible, person-centred approach to helping participants engage with their community in ways that go beyond traditional models — building real social connection, confidence, and skills for greater independence over time.
This is typically funded under Core Supports – Social, Community and Civic Participation in your NDIS plan. We work with you to understand your interests and goals, then support you to pursue them — whether that's joining a local group, building new skills, or simply getting out and about more.
What's included:
One-on-one support tailored to your interests and goals
Support to build confidence, skills, and community connections
Flexible, creative approaches rather than a one-size-fits-all model
Regular check-ins to make sure support is still meeting your goals
Aged Care Services
At Care Portal Australia, we provide person-centred aged care support that helps older Australians live safely, independently, and comfortably in the place they call home. Our experienced team works closely with you and your family to build a care plan around your needs, routines, and goals — not a one-size-fits-all package.
Personal Care Assistance with self-care and activities of daily living, such as showering, dressing, grooming and mobility, delivered with dignity and respect. We help you maintain your independence while ensuring your safety and comfort at home.
Meals, Laundry, Shopping and Household Tasks Meal preparation, laundry services, shopping assistance and general household tasks, so you can focus on the things you enjoy rather than the day-to-day running of your home.
Nursing Care Qualified nursing support for wound care, medication management, chronic disease management, and other clinical needs, provided in the comfort of your own home.
Social Support and Accompanied Activities Individual social support, group social support and accompanied activities, whether it's attending appointments, running errands, visiting friends and family, or joining community groups and events. We help you stay connected and engaged.
Respite Care Short-term care that gives family members and carers a well-earned break, with the reassurance that their loved one is in safe, capable hands.
Aged Care Coordination Help to navigate My Aged Care, organise and coordinate your services, and keep you and your family informed, so your care runs smoothly.
Gardening Weeding, pruning, planting and keeping paths clear, so your garden stays neat and safe.
Home Maintenance and Repairs Help with minor repairs, general maintenance and safety checks to reduce fall risks and keep your home a safe place to age in place.
Why Choose Care Portal Australia Our team is compassionate, reliable, and experienced in delivering high-quality aged care that adapts as your needs change over time. Every service is tailored to you, so you always feel supported, respected, and in control of your care.
How it's funded: We deliver government-funded Support at Home services through our partnership with a registered Support at Home provider, so you can use your Support at Home budget with us. Ask us how this works for you.
Get in touch with us today to discuss your aged care needs and find out how we can support you or your loved one.
Operating Hours
We're Here Whenever You Need Us 24 hours a day, 7 days a week — yes, even Sundays! Need support at 2AM or on a public holiday? We've got you covered.
Contact Us
Care Portal Australia Pty Ltd
Phone: 1300 300 606
Website: www.careportalaustralia.com.au
Facebook: https://www.facebook.com/profile.php?id=61593031297191
ABN: 78 699 096 207
ACN: 699 096 207
State of operation: NSW
About Us
At Care Portal Australia, we believe every person deserves the opportunity to live with dignity, independence, and choice.
Our mission is to connect participants with quality support that enhances wellbeing, builds confidence, and helps achieve meaningful goals.
We work alongside participants, families, and support networks to create personalised solutions that reflect each individual's aspirations and needs.
Meet our team
Our friendly staff will be available to assist with any queries or to answer any questions you may have.
Areas We Service
Care Portal Australia provides NDIS support and aged care at home right across all of Sydney, 24 hours a day, 7 days a week. Our support workers come to you in these suburbs and surrounding areas:
Parramatta & Surrounds: Parramatta, Harris Park, Rosehill, Westmead, North Parramatta, Northmead, Winston Hills, Toongabbie, Old Toongabbie, Wentworthville, Pendle Hill, Girraween, Constitution Hill, Ermington, Rydalmere, Dundas, Telopea, Carlingford, Oatlands, North Rocks, Epping.
Merrylands, Auburn & Cumberland: Merrylands, Granville, South Granville, Guildford, Yennora, Holroyd, Greystanes, Pemulwuy, Prospect, Smithfield, Auburn, Lidcombe, Berala, Regents Park, Silverwater, Newington.
Olympic Park, Rhodes & Ryde: Sydney Olympic Park, Wentworth Point, Rhodes, Concord West, Homebush, Strathfield, Ryde, West Ryde, Meadowbank, Eastwood, Denistone.
The Hills District: Baulkham Hills, Castle Hill, Bella Vista, Norwest, Kellyville, Kellyville Ridge, Rouse Hill, Beaumont Hills, North Kellyville, Box Hill, Glenwood, Stanhope Gardens, Glenhaven, West Pennant Hills, Cherrybrook, Dural, Annangrove, Kenthurst.
Blacktown & Mount Druitt: Blacktown, Seven Hills, Kings Langley, Lalor Park, Doonside, Quakers Hill, Riverstone, Schofields, Marsden Park, Plumpton, Rooty Hill, Mount Druitt, Minchinbury, Dharruk, Emerton, Hebersham, Shalvey, Tregear, Bidwill, Whalan, Glendenning.
Penrith & St Marys: Penrith, St Marys, Kingswood, Werrington, Cambridge Park, Jamisontown, South Penrith, Glenmore Park, Emu Plains, Claremont Meadows, Erskine Park, St Clair, Colyton, Oxley Park, Jordan Springs.
Fairfield, Liverpool & Bankstown: Fairfield, Cabramatta, Canley Vale, Bossley Park, Wetherill Park, Bonnyrigg, Liverpool, Casula, Prestons, Hoxton Park, Green Valley, Moorebank, Edmondson Park, Bankstown, Yagoona, Chester Hill, Bass Hill, Punchbowl.
Campbelltown, Camden & Macarthur: Campbelltown, Leumeah, Minto, Ingleburn, Macquarie Fields, Glenfield, Rosemeadow, Ambarvale, Bradbury, Eagle Vale, Raby, St Andrews, Narellan, Camden, Oran Park, Gregory Hills.
Inner West: Ashfield, Burwood, Strathfield, Concord, Five Dock, Drummoyne, Leichhardt, Marrickville, Petersham, Dulwich Hill, Croydon, Summer Hill.
City & Inner Sydney: Sydney CBD, Pyrmont, Ultimo, Surry Hills, Redfern, Waterloo, Glebe, Newtown, Alexandria, Zetland, Mascot.
Eastern Suburbs: Bondi, Bondi Junction, Randwick, Coogee, Maroubra, Kensington, Kingsford, Paddington, Double Bay, Rose Bay, Vaucluse.
North Shore: North Sydney, Chatswood, St Leonards, Lane Cove, Willoughby, Artarmon, Mosman, Gordon, Pymble, Turramurra, Wahroonga, Hornsby.
Northern Beaches: Manly, Freshwater, Curl Curl, Dee Why, Brookvale, Collaroy, Narrabeen, Frenchs Forest, Mona Vale, Avalon.
St George & Sutherland Shire: Hurstville, Kogarah, Rockdale, Sans Souci, Sutherland, Cronulla, Miranda, Caringbah, Engadine, Menai.
Canterbury & Bankstown: Canterbury, Campsie, Belmore, Lakemba, Wiley Park, Earlwood, Revesby, Padstow, Panania, Greenacre.
Don't see your suburb? Call us on 1300 300 606. If you are anywhere in Sydney, there is a good chance we can help. Call us in English, Arabic or Turkish. See all areas we service.
Helpful Videos
Short guides to understanding the NDIS and aged care
Understanding the NDIS
How My Aged Care can help you
Frequently Asked Questions
Last reviewed: October 2026. More detail in our NDIS & aged care guides.
The National Disability Insurance Scheme (NDIS) is a federal scheme that funds supports and services for eligible Australians with permanent and significant disability, helping them build skills, independence, and connection to their community.
You generally need to be aged 0 to 64 when you apply, live in Australia as a citizen, permanent resident, or eligible visa holder, and have evidence that your disability or psychosocial disability is caused by a permanent (or likely permanent) impairment that significantly affects your daily life
You can start by calling the NDIA, or completing an Access Request Form with supporting evidence from your treating health professionals. A Local Area Coordinator can also guide you through the process at no cost.
Funding can cover supports that are "reasonable and necessary" for your disability — things like daily personal activities, household tasks, transport, community participation, therapy, and equipment, depending on what's in your individual plan.
Agency-managed: the NDIA pays providers directly on your behalf — you can only use registered providers.
Plan-managed: a registered plan manager handles payments for you — you can use registered or unregistered providers.
Self-managed: you manage your own funding and pay providers directly — you have the most choice, including unregistered providers.
It varies. Plans are reviewed from time to time to check your supports still match your goals and circumstances. Your plan shows its reassessment date, and you can ask the NDIA for a check-in if your needs change.
You can request an internal review within 3 months of the decision, and if you're still unhappy with that outcome, you can apply to the Administrative Review Tribunal within 28 days of the internal review decision
Registered providers have been formally assessed by the NDIS Quality and Safeguards Commission against the NDIS Practice Standards, including audits and worker screening. Unregistered providers haven't gone through that process, but still must follow the NDIS Code of Conduct and have a complaints process
Yes. Care Portal Australia is registered with the NDIS Quality and Safeguards Commission, so we can support agency-managed, plan-managed and self-managed participants.
We support people across all of Sydney, including Parramatta, Merrylands, Auburn, Blacktown, Mount Druitt, Penrith, the Hills District, Liverpool, Fairfield, Campbelltown and nearby suburbs. Call 1300 300 606 to check your area.
A Service Agreement is a simple written agreement between you and your provider setting out what supports will be delivered, how often, and at what cost. It protects both of you and makes expectations clear from day one.
You can raise it directly with the provider, or go straight to the NDIS Quality and Safeguards Commission on 1800 035 544 — you don't have to complain to the provider first if you'd rather not.
Call us on 1300 300 606 and we'll talk through what you need, set up a service agreement, and arrange your first visit as soon as a suitable worker is available.
Aged care support helps older Australians live safely and independently at home. At Care Portal Australia we provide assistance with self-care and activities of daily living, nursing care, respite care, aged care coordination, meal preparation, laundry services, shopping assistance, general household tasks, gardening, home maintenance and repairs, individual social support, group social support and accompanied activities, through Support at Home funding (via our partnership with a registered Support at Home provider) or privately.
Most people aged 65 and over (or 50 and over for Aboriginal and Torres Strait Islander people) can access government-funded aged care services after an assessment through My Aged Care. Eligibility and the level of support you receive depend on your individual needs.
Register with My Aged Care online or by phone. They will arrange an assessment to work out which services you're eligible for, such as the Commonwealth Home Support Programme (CHSP) or Support at Home.
The Commonwealth Home Support Programme (CHSP) gives entry-level help, such as occasional help around the home or transport. Support at Home, which replaced Home Care Packages on 1 November 2025, gives ongoing funding for people with higher or more complex needs. Both start with an assessment through My Aged Care.
Yes. At Care Portal Australia, we match you with consistent, compatible support workers wherever possible, and you're welcome to let us know your preferences so you feel comfortable and supported.
Your care plan isn't fixed. We regularly review your support with you and adjust services as your needs, health, or circumstances change, so you always have the right level of care.
No. Aged care services are available to anyone who meets the eligibility criteria, whether you live alone, with family, or with a partner. Support can also help ease the load on family carers.
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