NDIS & Aged Care Guides
Plain-English guides to NDIS transport funding, Support at Home vs CHSP, and NDIS plan management. Scroll down or tap a question to read more. Last reviewed: October 2026.
Our Guides
Short, practical guides written by the Care Portal Australia team. They are general information only. Always check your own plan or approval, or speak with your support coordinator, plan manager or My Aged Care.
Using Your NDIS Transport Funding
How NDIS transport funding works, what it can be used for and how to book transport with a provider.
Support at Home vs CHSP
The difference between the Support at Home program and the Commonwealth Home Support Programme, and how to get started.
NDIS Plan Management Types
Agency-managed, plan-managed and self-managed NDIS plans explained, and which providers you can use with each.
Using Your NDIS Transport Funding
Many NDIS plans include funding to help you travel when you can’t use public transport without substantial difficulty because of your disability. How it appears in your plan can differ, so always check your own plan.
Transport funding is usually part of your Core Supports, in the Transport category. In some plans it is paid as a regular amount into your bank account, which you can spend on taxis, rideshare or other transport. In others it can be used to pay a registered transport provider such as Care Portal Australia under Assistance with Travel/Transport (0108).
Travel that is part of another support, such as a support worker driving you to a community activity, may also be claimed as part of that support. Ask your provider how they charge for travel before you start.
Last reviewed: October 2026. General information only, check your own plan or approval.
Getting to work, study, medical and therapy appointments, shopping, social activities and other places linked to your NDIS goals.
Call 1300 300 606, tell us where you need to go and when, and we will confirm the cost against your plan before your first trip.
Your support coordinator, plan manager or LAC can explain the transport funding in your plan and how it is paid.
No. Transport funding is included when the NDIS decides it is reasonable and necessary for you. Check your plan, or ask your support coordinator, plan manager or LAC.
If your transport funding is paid to you as a regular amount, you can usually use it for taxis, rideshare or other transport. If it is in your plan budget instead, it is usually used to pay a provider.
Yes. A support worker can drive you as part of a support such as community participation. Travel costs are usually claimed as part of that support, so ask your provider how they charge.
Talk to your support coordinator or plan manager. If your needs have changed, you can ask the NDIS for a plan review.
Please call us on 1300 300 606 to discuss your needs, including mobility aids, before booking.
Support at Home vs CHSP: What’s the Difference?
Both programs help older people stay living safely at home, and both start with an assessment through My Aged Care (1800 200 422 or myagedcare.gov.au).
Support at Home started on 1 November 2025. It replaced Home Care Packages and Short-Term Restorative Care. It is for people with more complex or ongoing needs, and gives you a budget to spend on approved services with the provider you choose.
The Commonwealth Home Support Programme (CHSP) is entry-level support for people who need a little help to stay independent, such as help around the house, meals or transport. The Government has said CHSP will move into Support at Home no earlier than 1 July 2027.
Last reviewed: October 2026. General information only, check your own plan or approval.
For ongoing or more complex needs. You receive a budget based on your assessed needs and choose your provider. Clinical care is government funded; for other services you may pay a contribution based on your income and assets.
Entry-level help for people who are mostly independent. Services are delivered by funded local providers, and you may be asked to pay a small fee towards each service.
Contact My Aged Care to arrange an assessment. Once approved, you can choose Care Portal Australia as your provider. Call 1300 300 606 if you need help with the steps.
Contact My Aged Care on 1800 200 422 or at myagedcare.gov.au to arrange an aged care assessment. If you are approved, you will be told when your funding is available and can then choose a provider.
Clinical care, such as nursing, is government funded. For other services, such as help at home and everyday living supports, you may pay a contribution depending on your pension status, income and assets. My Aged Care can explain what applies to you.
The Government has said CHSP will transition into Support at Home no earlier than 1 July 2027. Until then, CHSP continues to operate.
Yes. We provide aged care at home services across all of Sydney, including personal care, nursing, respite, meals, shopping, household tasks, gardening, home maintenance and social support. Call 1300 300 606 to talk to us.
Yes. Many families arrange private support while waiting for an assessment or funding. Call us to discuss what you need.
NDIS Plan Management Types Explained
How your NDIS funding is managed affects who pays your providers and which providers you can choose. You can have different parts of your plan managed in different ways.
Care Portal Australia is a registered NDIS provider, so we can support you whether your plan is agency-managed, plan-managed or self-managed.
Last reviewed: October 2026. General information only, check your own plan or approval.
The NDIA pays your providers directly from your plan. You can only use NDIS registered providers, like Care Portal Australia.
A plan manager pays your invoices and helps you track your budget. You can use registered and unregistered providers. Plan management is funded separately in your plan.
You manage the funding yourself: you pay providers and claim the money back from the NDIS. This gives the most flexibility but also the most paperwork.
Your NDIS plan shows how each part of your funding is managed. You can also check in the my NDIS portal or app, or ask your LAC or support coordinator.
Plan management is funded as a separate item in your plan, so it does not come out of your other support budgets.
Yes. You can ask the NDIS to change how your plan is managed, for example at a plan check-in or review.
Yes. As a registered NDIS provider (Registration No. 4-MDXT6TH), we can work with agency-managed, plan-managed and self-managed participants.
No. Our guides are general information only. Your NDIS plan or aged care approval decides what is funded, so check with the NDIS, My Aged Care, your support coordinator or plan manager.
Have a question?
Call us on 1300 300 606, any time. Call us in English, Arabic or Turkish.